Patient Login

Frequently Asked Questions

General

  • It’s coverage with care built in—simple as that. Members can experience more health for less money with Prosano Health plans by AZ Blue. These plans include exclusive access to Prosano Health Care Centers—which includes primary care, sick care, short-term counseling, support for chronic conditions and more under one roof. You’ll also have access to a broader network for even more choice.* With Prosano Health Care Centers, you can expect longer appointments when you need more time, same-day care when you need it fast, and doctors who take the time to get to know you. It’s care that feels more personal—and it’s working: members who get their care at Prosano Health Care Centers have fewer ER, specialist, and inpatient visits.**

    * Please review your Summary of Benefits and Coverage and Benefit Book to determine what costs apply.
    ** 2024 Prosano outcomes vs. risk-adjusted non-Prosano cohort

  • Exclusive access to Prosano Health Care Centers, online scheduling, the choice and flexibility of in-person or virtual visits, same-day care when you need it fast, longer visits when you need more time, chronic condition support, short-term counseling, on-site labs, on-site Rx at some locations, and after-hours triage calls.

  • Typically, when members get care at Prosano Care Centers, they receive the best value from their plan. If members want to see doctors outside of Prosano, they can through the plan’s broader network with standard cost sharing.

  • There are 10 convenient locations in Maricopa County and Tucson. To find one near you, visit: prosanohealth.com/our-locations.

Services

    • Preventive and wellness for patients 5 and up: Routine wellness exams, health screenings and consultations, well woman exams, immunizations.
    • Sick care for all ages: Examples include cough, cold, and flu, stomach pain, and rashes.
    • Behavioral health: We can provide short-term counseling to help you get through difficult times like grief and bereavement.
    • Chronic health conditions: Care for diabetes, asthma, high blood pressure, high cholesterol, and weight management.
  • While the Prosano Health team will not offer specialty services, our Care Guides and Benefit Liaisons will be there to help you find and make appointments with in-network specialists, and understand costs based on your benefit plan.
  • Prosano Health providers can provide sick care for issues such as colds and flu, rashes, and stomach pain. For urgent care needs such as fractures and sprains, sign into your AZ Blue member portal at azblue.com/member to find an urgent care center near you. If you need help after hours, call us at 1-855-PROSANO for triage. In an emergency, call 911.
  • You are responsible for the cost in accordance with your health plan. Please review your Summary of Benefits and Coverage and Benefit Book to determine what costs apply
  • Prosano Health providers can provide nutritional recommendations and support weight loss goals.
  • The Prosano Health Center can provide preventive and wellness care for children 5 years and older, and sick care for all ages.
  • Yes, we can provide preventive care and screenings for women, including well woman exams.
  • We can provide short-term counseling to help you get through difficult times. Our counselors can also help with emotional wellness strategies, and provide medication management for mild to moderate symptoms. If you need ongoing behavioral health concerns, our Care Guides and help you find and schedule an appointment with an in-network provider.

Laboratory Services

  • Yes, we can provide basic primary care lab tests on site at all Prosano Health Care Centers.

  • Lab results should post automatically to your Prosano Health Patient Portal as soon as the lab has processed them (usually 1-2 days after they have been taken).

    The Prosano Health team will also message you about your results within 1-2 business days after lab results are received.

  • Lab tests performed at Prosano Health Care Centers must be ordered by a Prosano Health provider. If you need help finding a lab for tests ordered by another provider, our Care Guides can help you locate one in network.