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Frequently Asked Questions

General

  • With a Prosano Health plan by AZ Blue, members get exclusive access to Prosano Health Care Centers—which includes primary care, sick care, short-term counseling, support for chronic conditions and more under one roof. You’ll also have access to a broader network for even more choice. At Prosano Health Care Centers, you can expect longer appointments when you need more time, shorter visits when you need care fast, and doctors who take the time to get to know you. It’s care that feels more personal—and it’s working: members who get their care at Prosano Health Care Centers have fewer ER, specialist, and inpatient visits.*

    * 2025 Prosano outcomes vs. risk-adjusted non-Prosano cohort

  • Exclusive access to Prosano Health Care Centers, in-person or virtual visits, same-and next-day appointments*, chronic condition support, short-term counseling, on-site labs**, on-site Rx at some locations, and after-hours triage calls. Visit Our Services to learn more.

    * Availability may vary by location and provider.
    ** Basic primary care laboratory testing panels.

  • Typically, when members get care at Prosano Care Centers, they receive the best value from their plan. But if you want or need to see doctors outside of Prosano, you can through your plan’s broader network with standard cost sharing. Our Care Guides can even help you find and schedule appointments with in-network providers.

  • There are 10 convenient locations in Maricopa County and Tucson. To find one near you, visit: prosanohealth.com/our-locations.

  • It will depend on the type of plan you have:

    • If you have a BlueSignature Prosano plan through your employer, or an Individual Affordable Care Act Prosano plan, all care and labs provided by the Prosano Health Care Team are included in your premium.
    • If you have an AZ Blue HSA Prosano Saver plan through your employer, all preventive care, preventive labs, and virtual visits provided by the Prosano Health Care Team are included in your premium. For other visits, costs usually range from $75 – $150 depending on the type of care you receive.*
    * Fees are subject to change, and the final amount you are billed will depend on the type of care you receive during your visit.

  • If you are a new patient, please call us at 1-855-PROSANO (1-855-776-7266) to book your first appointment. If you are an existing patient at Prosano Health, you can call or book your next appointment online here.

  • To give every member the best experience, visits are by appointment only. If you are a new patient, call us at 1-855-PROSANO (1-855-776-7266) to book your first appointment. If you are an existing patient at Prosano Health, you can call or book your next appointment online here. 

    If you are sick or need to be seen quickly, please call us to see if we have a same- or next-day appointment available. We’ll do everything we can to help!

  • Our clinicians are licensed in the state of Arizona, so legally will not be able to provide care outside the state. But if for example, you are on vacation or have a college student as a dependent on your plan who attends school in another state, there are options for care:

    • Telehealth from AZ Blue includes virtual visits with board-certified physicians 24/7 using a phone, tablet, or computer. To get started, log in to the AZ Blue Member Portal, click Find Care, then Telehealth.* (There may be a cost, check your plan benefits for details.)
    • Benefit Liaisons can provide information about plan benefits, costs, and more.
    • Care Guides can help find out-of-state providers in your network.
    *Virtual visits do not provide emergency care. In an identified or probable emergency, the virtual visit provider will direct the patient to seek emergency care

Services

    • Preventive and wellness for patients 5 and up: Routine wellness exams, health screenings and sports physicals, well woman exams, immunizations.
    • Sick care for all ages: Examples include cough, cold, and flu, stomach pain, and rashes.
    • Behavioral health: Short-term counseling to help you get through difficult times like grief and bereavement.
    • Chronic health conditions: Care for diabetes, asthma, high blood pressure, high cholesterol, and lifestyle changes.

  • Preventive care is included at no premium for all plans and includes:

    • Annual wellness exams (a physical)
    • Well woman exams (including Pap smears)
    • Well child visits for ages 5+
    • School or sports physicals
    • Vaccines
    • Health screenings and consultations (a few examples include screenings for blood pressure, cholesterol, colorectal cancer, and diabetes)

    If you discuss health issues that are not preventive care, you may have a charge for your visit depending on the type of plan you have. If you aren’t sure if it’s covered, ask your Care Team or our Benefit Liaisons, we’re happy to help!

  • No, specialty services and imaging (such as X-rays) are not available at Prosano Health. But our Care Guides and Benefit Liaisons can help you find and make appointments with in-network specialists, and understand costs based on your benefit plan.

  • For urgent care needs such as fractures and sprains, sign into your AZ Blue Member Portal at azblue.com/member to find an urgent care center near you. If you need help after hours, call us at 1-855-PROSANO for triage. In an emergency, call 911.

    Prosano Health providers can provide sick care for issues such as colds and flu, rashes, and stomach pain.

  • You are responsible for the cost in accordance with your health plan. Please review your Summary of Benefits and Coverage and Benefit Book to determine what costs apply
  • Prosano Health providers can provide nutritional recommendations and support weight loss goals.
  • Prosano Health can provide preventive and wellness care for children 5 years and older, and sick care for all ages.
  • Yes, we can provide preventive care and screenings for women, including well woman exams.
  • We can provide short-term counseling to help you get through difficult times. Our counselors can also help with emotional wellness strategies, and provide medication management for mild to moderate symptoms in partnership with your primary care physician. If you need ongoing behavioral health care, our Care Guides can help you find and schedule an appointment with an in-network provider.

Laboratory and Pharmacy Services

  • Yes, we can provide basic primary care lab tests on site at all Prosano Health Care Centers when ordered by a Prosano Health provider.

  • Lab results should post automatically to your Prosano Health Patient Portal as soon as the lab has processed them (usually 1-2 days after they have been taken).

    The Prosano Health team will also message you about your results within 1-2 business days after lab results are received.

  • Lab tests performed at Prosano Health Care Centers must be ordered by a Prosano Health provider. If you need help finding a lab for tests ordered by another provider, our Care Guides can help you locate one in network.

  • You can get some common prescription medications for acute needs (for example: antibiotics, pain relievers, topical creams) filled on site at almost all Care Center locations. Our two Care Centers in Tucson should have on-site pharmacy available by mid-August 2026, and Goodyear should be available by the end of the year.

  • Yes, our Care Centers offer medications that can only be dispensed and filled by Prosano Health clinicians.