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Notice of Privacy Practices
Your Information. Your Rights. Our Responsibilities.

The content provided here has been adapted from the U.S. Department of Health and Human Services’ Notice of Privacy Practices. This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.


When it comes to your health information, you have certain rights. This section of our website explains your rights and some of our responsibilities to help you.

To exercise any of these rights, call Prosano Health Solutions at 1-855-PROSANO (1-855-776-7266), or call the Privacy Office at 602-864-2255 or 800-232-2345, ext. 2255.

Get a copy of your health and claims records

Ask us to correct your health and claims records

Request confidential communications

Ask us to limit what we use or share

Get a list of those with whom we’ve shared information

Get a copy of this privacy notice

Choose someone to act for you

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us at:

BCBSAZ Privacy Office, PO Box 13466, C300, Phoenix, AZ 85002-3466; by calling 602-864-2255 or 1-800-232-2345, ext. 2255; or by emailing us at PrivacyOffice@azblue.com

You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to:

200 Independence Avenue, S.W., Washington, D.C. 20201; by calling 1-877-696-6775; or by visiting hhs.gov/hipaa/filing-a-complaint/index.html

We will not retaliate against you for filing a complaint.


You have the right to choose specific people—family, close friends, or others—with whom we can share certain health information, in specific situations. These are:

1. People who may be involved in helping you get medical care or pay for services, such as:

2. The people you want us to contact if you have a medical emergency

In a disaster situation, in may be in your best interest for us to share your protected health information with public or private entities that are allowed to have this information by law in order to assist in disaster-relief efforts. However, the choice is yours. You can tell us whether or not we have your permission to share your information with disaster-relief organizations in the event of a disaster.

If you have a clear preference for how we share your information in any of the situations described above, talk to us. Tell us what you want us to do, and we will follow your instructions.

If you are not able to tell us your preference (for example if you are unconscious), we may share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to your health or safety.

We will not sell or use your information for marketing purposes.  However, if that changes, we will request your written permission.

Our Uses and Disclosures

We typically use or share your health information to:

Help manage the healthcare treatment you receive

We can use your health information and share it with other professionals who are treating you.

Example: A doctor sends us information about your diagnosis and treatment plan so we can coordinate additional care.

Run our practice
We can use and disclose your information to run the practice and contact you when necessary.

Example: We use health information about you to provide better care.

Receive payment for services
We can disclose your health information to insurance companies to receive payment for services rendered to you in our office or by our staff.


We are allowed or required to share your information in other ways—usually in ways that contribute to the public good, such as public health and research. We must meet many conditions under the law before we can share your information for these purposes. For more information, see hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain public health purposes, such as:

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services, if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests, and work with a medical examiner or funeral director

Address workers’ compensation, law enforcement, and other government requests

We can use orshare health information about you:

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.


We are required by law to maintain the privacy and security of your protected health information (PHI). We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We must follow the duties and privacy practices described in this notice. If you request a hard copy of this notice, we must provide one for you.

We will not use or share your information other than as described here unless you tell us in writing that we can share it. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information, see hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.


Effective Date: January 1, 2023

We can change the terms of this notice at any time, and the changes will apply to all information we have about you. If we do, we will post a revised notice to our website, prosanohealth.com and post a copy in the office. You will also receive a copy of the updated notice at your next visit